A ticketing system is the most common communication channel that hosting providers offer to their customers. It’s usually part of the billing account and is the most efficient way to deal with an issue that takes some time to investigate or that needs to be escalated to a server admin. Thus, all comments provided by either side will be kept in the exact same location in the event that somebody else needs to work on the given problem and the information in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, so you will need to sign in and out of at least two accounts to accomplish a given operation or to contact the company’s tech support team. If you’d like to manage a couple of domains and each one of them is hosted in a separate account, you will need to use even more accounts at the same time. Besides, it might take a substantial amount of time for the provider to process your ticket.
Integrated Ticketing System in Shared Hosting
Our Linux shared hosting
feature an integrated trouble ticket system, which is an indivisible part of our custom-developed Hepsia Control Panel. Unlike other similar tools, Hepsia will enable you to manage everything related to the hosting service itself in the exact same place – invoices, files, e-mails, support tickets, etc., eliminating the necessity to log in and out of different admin interfaces. In case you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with just several clicks of the mouse without needing to leave your hosting Control Panel. During the process, you may select a category and our system will offer you a number of educational articles, which will supply you with more info and which may help you solve any particular issue before you actually submit a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting service
, was built with one aim in mind – that you should be able to manage everything connected with your semi-dedicated server account in one location and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you’ve got a question or run into a difficulty, you can touch base with our client care team representatives straight away without needing to sign into an entirely different system. You can browse your web files or check a variety of account settings whilst sending a new ticket or reading the answer to an old one. If you’ve got multiple tickets and you’d like to find a specific one, you can use the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you get an answer in less than 1 hour irrespective of the essence of your question or problem.