A live chat is a real-time way of communication between a web hosting supplier's support crew and its clients. It is an efficient method to get some information about the web hosting services or have some problem resolved since you are talking to a live representative. The advantages of using a real-time chat service rather than calling or opening a support ticket are the smaller possibility of errors any time you exchange information such as usernames or domain names, the faster response time because the communication is real-time and the fact that you do not have to stay on the chat constantly - you can do another thing while the agent examines the issue involved. What's more, you can join a live chat room from any kind of computer that is connected to the Internet, avoiding the phone rates that you'll have to pay in case you are calling to a different country.
Live Chat Support in Shared Hosting
Together with the phone and ticket support, we offer live chat support as well. You can get in touch with us every day, including holidays and weekends, and we can give you more info about the Linux shared hosting that we provide if you are not a customer yet, or about basic and billing questions in case you already have an account. Although for solely tech issues you have to open a trouble ticket to the technical support team, because such matters need extra time to be dealt with, you can still get in touch with us on the live chat for some tech information. For example, we can help you set up an email address in your email client or troubleshoot a variety of issues, saving you a lot of time. Even when our phone lines are already off for the day, you can talk to a live person.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we offer with all of our Linux semi-dedicated hosting service, you can get the the right answers for any questions you may have or have various problems dealt with right away. Our chat service is online every single day, so you'll be able to contact a representative even on holidays and weekends. If you are unsure which plan would be better for your sites or if our outstanding cloud hosting platform matches some system requirements, you may join the live chat before you purchase anything. If you're a present customer, you'll be able to get more information about billing issues, account settings and various common tech problems you may encounter, for instance if you cannot install an email account in a client on your computer. The live chat will save you a lot of time regardless where you are or when you get in touch with us.