If you’ve ever got any queries about the web hosting service in general or if you experience a problem with your websites, you’ll need to get in touch with the respective hosting provider’s customer support team. It may not matter how swiftly they will respond when you have a general inquiry, but a problem such as an aborted software app update, for instance, may result in your website becoming broken or unavailable on the Internet. And the longer you wait for the support team to lend a hand, the longer the website will be out of order. In case you offer services or goods online, any outage will affect your website in an undesirable way and you can lose existing or potential customers. A lot of hosting providers, primarily resellers, answer support tickets and e-mails within twenty four hours, but in the electronic sphere that’s much too long, since customers will rarely return to a website that isn’t functioning correctly for a lengthy period.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting include a sixty-minute reply guarantee, which goes to say that no matter what query or obstacle you may have, we will always be there to assist you. As it is, it seldom takes more than 30 minutes to get a problem solved or a query answered, and this is valid for both pre-sales and technical matters. Our support staff representatives will be at your disposal 24x7, even on legal holidays and weekends, which means that you will receive instant support at all times. We understand just how invaluable time can be, so by the time we respond to your e-mail or ticket, we’ll have looked into the matter and, in case we haven’t solved it, we’ll give you more information on what you have to do on your end, when the situation requires this. With our support services, you can rest assured that there will be someone to assist you instantaneously, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we understand how vital it is to obtain well-timed support, we promise that you’ll never need to wait around for more than sixty minutes to get a response to any support ticket that you post through your semi-dedicated server CP. In fact, you’ll rarely have to wait for more than 20 to 30 minutes and this is valid for any issue irrespective of what its nature is – general, billing or technical. What is more, our tech and customer support team will be at your service 24-7, which goes to say that even if you open a ticket during legal holidays, you’ll invariably obtain a fast response, which will include the answer to a query, the solution to an obstacle or the information needed to solve an issue yourself – if there is something that you have to do on your end. With us, you won't ever have to waste a day waiting for a response like you would with other hosting companies.