Though this is not the keyfactor to identify a trustworthy shared hosting company from a bad one or a reseller from an actual supplier, being able to call and talk to a live person is a sign that you are not working with a one-person service provider and that you'll be able to reach someone if you need help. The telephone support for hosting services may range from general to professional, which means that the issues which can be resolved through a call vary depending on the particular service provider. Generally, these matters are simpler and feature billing or first level tech issues because more complex issues generally require a support ticket where both you and the system administrators can follow what is going on with a particular situation. Nonetheless, the option to call your provider can save you lots of time and efforts for the countless tiny problems which will eventually show up at the time you manage your hosting account.
Phone Support in Shared Hosting
If you choose to employ one of our Linux shared hosting
, you will be able to speak with our customer support team via phone for 14 hrs a day. We can assist you in choosing the most suitable plan for your sites because we think that it's better to discuss this kind of matters with a live person. If you already have an account, we can assist you with any sales/billing questions and general matters, even with some technical matters that don't need a lot of time or escalation to an administrator since it is more convenient to open a ticket for time-consuming matters and have the entire correspondence in one place. We have phone numbers in the US, Great Britain and Australia, so you will be able to call the one you prefer and speak with one of our representatives.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hrs a day as a part of the support services for each and every semi-dedicated server
package that we provide. Due to the fact that some issues are more difficult and time-consuming, you may have to open a ticket if you come across such a problem, still for all general, billing or minor tech issues you can always call us and we will help you in a timely manner to save you the time you'll need to spend on opening a support ticket. Even if you do not have an account yet, you'll be able to find out if you can host your sites on our advanced cloud platform or you are able to receive any other general information about our semi-dedicated services. We now have local phone numbers in the U.S.A., Great Britain and Australia along with a global number, so that you are able to call the one that is closer to your location.