The presence of the customer and technical support that a shared hosting company offers will tell you a lot about the services they provide as well. In the event that you're allowed to use just e-mails and / or tickets, you have almost certainly come across some reseller and not the website hosting supplier. If this is the case, you may have to wait for several days so as to have an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to get in touch with the true website hosting company for further assistance. When the provider can provide several ways of communication with quick response time which are available anytime, they're most likely the top provider, not just a reseller. Which means that you'll enjoy timely assistance and high quality support since they will have direct access to the servers where your account is. No matter what the issue - technical or sales, it's generally better to have the option to get in touch with your hosting company directly by using your preferred way of communication.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of receiving assistance right away, so our shared hosting services come with 24/7 technical support along with several ways of contact. If you don't have an account yet, you can call us or come on our live chat and talk to a live representative, in order to find out about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up purchasing a service which you cannot use. In case you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it requires additional analysis. Unlike the majority of suppliers out there, we answer to all the tickets within 1 hour, so you won't have to wait for an entire day. Our support services can be accessed twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to receive quick support, particularly if your web site is not working efficiently for some reason. All our Linux semi-dedicated hosting service include 24/7 customer and tech support, so if anything happens, you can use various methods to get in touch with us - phone line with multiple local numbers around the globe, live chat, emails and tickets. The first two methods are for pre-sales, billing and common matters, so that if you do not have an account yet, for instance, you can receive additional info about our solutions, or we can assist you with less complicated tech matters. The other two options are for solely tech problems or anything that's more time-consuming as it is much easier track the dialogue between you and our tech support crew. The guaranteed maximum response time for them is only an hour, the typical one - 15-20 min, so you won't need to wait for an entire day so as to get assistance as you may have to do with other service providers.
24/7 Customer Support in VPS Servers
If you acquire a VPS server through us, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find a couple of local phone numbers in the USA, Great Britain and Australia plus a live chat service. When you're an existing customer and you require help with a technical issue which requires additional time to investigate or resolve, you can open a support ticket through your billing account or you can send an e-mail and we will handle the issue and send you a reply within the hour. The reply time is warranted 24/7, including holidays and weekends, but for most problems it takes no more than 30 mins to get assistance. The support service covers your VPS plus all pre-installed software it features, so if you'd like to have help with third-party software, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum reply time warranty, you will enjoy extremely fast support when you obtain a dedicated server through our company. Our customer and technical support teams are online 24/7/365, as a result any time you open a support ticket through your billing account or you send an email related to any problem with the server or the pre-installed software on it whatever the time of the day, you'll receive a response within the hour, even during holidays. Our ticketing system is the better option if the matter involved requires longer time to be solved or in case it has to be sent to our administrators, because it is much easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you can give us a call or talk to a live agent using our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 too.