A 99.9% Server Uptime
The principal advantage of building your very own shared hosting platform is that you do not have to worry about compatibility issues – you configure a given set of software applications in such a manner as to be compatible with a defined set of hardware parts. The final outcome is something considerably more solid and reliable, since there are fewer possible risks of failure. We have set up our cloud hosting platform using time–tested hardware parts coupled with a heavily modified version of SELinux so as to set up a very safe home for your own websites.
That’s the reason why, with all our Linux shared hosting packages we offer a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also set up our own internal network in all our datacenters. Everything is based on enterprise–grade hardware built by Juniper. On top of that, on every single router, we’ve set up a firewall with a sophisticated algorithm so as to sieve all questionable requests.
Therefore, in each of our data center facilities – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
Although we have done everything to reduce all possible risks with our cloud hosting packages and even though we offer outstanding client support, there are times when the customer simply isn’t pleased with what we are offering. Or he has to migrate to a more powerful hosting solution, such as a VPS server or a dedicated server.
Because of this, our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t happy, you will get a reimbursement.
24/7 Technical Support
If you’ve ever had to wait for hours for a response, you’re aware of how exasperating this can be, particularly if your web site is on the line. That’s the reason why our company offers a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our tech support engineers will be right here and they will get back to you in under an hour. And the best thing is that their average support ticket response time is less than 20 minutes!