A 1–Hour Ticket Response Time Guarantee
Every support request you submit to us will be dealt with within maximum one hour. In case your support ticket or email needs further assistance from an administrator, we’ll forward it and leave a comment to notify you that your issue is being examined. If you make use of the Optional Admin Services package, any of the server administration services included there will be performed at a time of your preference.
An Exceptional Technical Support Service
If you require any assistance while using our Hosting Control Panel or with any of the apps that we’ve installed on the dedicated server on your behalf, don’t hesitate to get in touch with the tech support staff anytime through the ticketing system. Besides, should you require assistance managing your dedicated web hosting server, you can make use of our Optional Admin Services package, which includes Operating System updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, backup hard drive space, etcetera.
A User–Friendly Help Area
We have provided our Hosting Control Panel with an elaborate knowledgebase, which offers detailed explanations of its features and functionalities. What’s more, we have created detailed video tutorials that will further instruct you how to perform a certain task or troubleshoot a frequently experienced issue. All the how–to articles and the video tutorials are readily reachable from every Hosting Control Panel section via the Help and Videos buttons in the top right corner.